At Tressify, every product is carefully inspected before dispatch to ensure it meets our premium quality standards. Due to the hygienic nature of our products, we have the following return policy.

Returns

We accept returns only if:

• You receive a damaged or defective product.

• You receive an incorrect product.

• The item is unused, unworn, unwashed, and in its original packaging with all tags intact.

• The return request is raised within 48 hours of delivery.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Used or worn hair extensions, wigs, toppers, or hair patches.

• Customized or made-to-order products.

• Products with removed tags, damaged packaging, or signs of use.

• Products damaged due to improper handling by the customer.

Exchange Policy

Exchanges are only offered in case of:

• Manufacturing defects.

• Wrong product received.

• Wrong color or length shipped by Tressify.

Refunds

Once the returned product is received and inspected, eligible refunds will be processed to the original payment method within 7–10 business days.

Shipping charges are non-refundable unless the error was on our part.

Return Process

To request a return, please contact us within 48 hours of delivery with:

• Order Number

• Clear photos or videos of the product

• Reason for return

Our support team will guide you through the return process.

Contact

Email: support@tressify.com

Phone: +91-9892039002